Effective Date: 2025-08-25
BidACar is committed to providing a technology-driven inventory management platform that facilitates efficient dealer-to-dealer vehicle transactions. This Arbitration Policy outlines the guidelines and procedures for resolving disputes between dealers regarding vehicles transacted through our platform. By registering with BidACar and using our services, all dealers agree to abide by this Arbitration Policy.
BidACar is a technology platform that facilitates connections between automotive dealers. BidACar is not a party to any transaction between dealers and does not buy, sell, or take possession of any vehicles or titles. The Platform provides tools and services to facilitate dealer-to-dealer transactions, but all transactions occur directly between dealers.
2.1 Platform: BidACar and its technology infrastructure that facilitates connections between automotive dealers.
2.2 Seller: The dealer listing and selling a vehicle through the BidACar platform.
2.3 Buyer: The dealer purchasing a vehicle through the BidACar platform.
2.4 Transaction: The sale and purchase of a vehicle between a Seller and a Buyer.
2.5 Arbitration: The formal process for resolving disputes between Buyers and Sellers regarding vehicle condition, representations, or other transaction-related issues.
2.6 Frontline Vehicle: A vehicle that meets industry standards for retail-ready condition as defined by the Seller.
BidACar is a technology platform that facilitates connections between automotive dealers. BidACar is not a party to any transaction between dealers and does not buy, sell, or take possession of any vehicles or titles.
BidACar makes no representations or guarantees on any vehicle sold or offered for sale through the platform. All representations regarding vehicle condition, history, and quality are made solely by the Seller.
The sales contract is exclusively between the Buyer and Seller. BidACar is not a party to this contract.
BidACar provides technology services to process transactions between dealers, but this does not constitute involvement in the transaction itself.
Sellers are solely responsible for all representations made about vehicles listed on the platform, including but not limited to:
Sellers must disclose all known material facts about the vehicle, including:
Sellers are responsible for inspecting vehicles prior to listing and accurately representing their condition.
Sellers must maintain and provide upon request all documentation supporting their vehicle representations.
Sellers are responsible for delivering clear title to the Buyer within the timeframe specified in the transaction.
The following vehicles may not be listed on the Platform:
Note: If a vehicle is sold with existing disclosed issues, the buyer will have no arbitration timelines set and waives the right to initiate arbitration for those disclosed conditions.
Buyers are responsible for conducting appropriate due diligence before purchasing a vehicle, including:
Buyers have the option to:
Buyers must notify Sellers of any potential arbitration claims within the timeframes specified in this policy.
Buyers must provide documentation supporting any arbitration claim, including inspection reports, photographs, and repair estimates.
The following issues may be subject to arbitration between Buyer and Seller:
The following issues are not eligible for arbitration:
To qualify for arbitration, the estimated repair cost for the undisclosed issue must exceed $700 for vehicles sold for more than $10,000, or $1,000 for vehicles sold for less than $10,000. Vehicles with over 100k miles must be inspected. If buyer refuses inspection only Frame and driveline will be guaranteed.
For vehicles inspected in person by the Buyer prior to purchase, arbitration claims must be submitted within 2 business days of the sale.
For vehicles purchased online without physical inspection by the Buyer, arbitration claims must be submitted within 7 calendar days of the Buyer receiving the vehicle.
Arbitration for title issues must be initiated within 30 calendar days of the sale.
For issues that could not reasonably be discovered within the standard timeframes (e.g., title brands, odometer discrepancies), arbitration claims must be submitted within 7 calendar days of discovery, but no later than 90 days from the date of sale.
The arbitration period begins when the Buyer receives the vehicle, not when the transaction is completed.
Buyers must first attempt to resolve the dispute directly with the Seller before initiating formal arbitration.
If direct resolution is unsuccessful, the Buyer may initiate arbitration by:
The Seller will be notified of the arbitration claim and must respond within 3 business days with:
All arbitration claims must be supported by:
If the Buyer and Seller cannot reach agreement, either party may request BidACar to provide optional mediation services.
If mediation is requested:
In cases where the facts are disputed, BidACar may suggest an independent inspection by a mutually agreed-upon third party. The cost of this inspection will initially be paid by the requesting party and ultimately assigned according to the outcome.
If the parties cannot reach agreement through mediation, they may:
Depending on the nature and severity of the issue, potential resolutions may include:
If a transaction is unwound due to a valid arbitration claim, the Seller is responsible for reasonable transportation costs incurred by the Buyer. Exception: For vehicles with 90,000 miles or more, see Section 18.3 — the Buyer is solely responsible for all transportation costs on high-mileage vehicles.
For valid arbitration claims resulting in repairs:
The following maximum adjustments apply to specific issues:
BidACar's role in arbitration is limited to:
BidACar is not responsible for:
BidACar may, at its sole discretion, offer optional mediation services to facilitate resolution between dealers. Any mediation provided by BidACar does not constitute acceptance of liability or responsibility for the dispute outcome.
BidACar reserves the right to:
BidACar maintains records of arbitration claims and outcomes to identify patterns.
Sellers' arbitration history may affect their platform rating and visibility.
Sellers with excessive valid arbitration claims may face:
Buyers who submit excessive frivolous arbitration claims may face:
BidACar reserves the right to modify this Arbitration Policy at any time.
Dealers will be notified of policy changes via email and platform announcements.
Policy changes will take effect 30 days after notification unless otherwise specified.
The Arbitration Policy in effect at the time of vehicle listing will govern any subsequent transaction of that vehicle.
By using the BidACar platform, all dealers acknowledge that they have read, understood, and agree to abide by this Arbitration Policy. Dealers recognize that BidACar is a technology platform facilitating dealer-to-dealer transactions and not a party to any vehicle sale or purchase.
A strict penalty applies to dealers who sell a vehicle on the BidACar platform and subsequently sell the same vehicle retail without proper notification.
A fee of $500.00 is assessed if a dealer sells a vehicle on BidACar and then sells it retail after a 24-hour period without notifying BidACar that the vehicle was sold retail.
Buyers are responsible for inspecting vehicles within the specified time guidelines. Failure to do so will result in the loss of arbitration rights.
Buyer-dealers have a strict 72-hour deadline, measured from the vehicle's delivery to the buyer's dealership, to submit any arbitrations, based on the delivery date and time on the bill of lading.
Frame damage vehicles DO NOT qualify as frontline ready. If a vehicle with frame damage is sold on the BidACar platform, the buyer has up to 30 days from the date of delivery to confirm and/or unwind the sale. The seller is responsible for ALL costs related to the unwind, including transportation both ways, shop diagnosis fees, and any other legitimate expenses incurred by the buyer.
Per Section 5.3 of the Addendum, by signing a Purchase Order marked "AS IS," the buyer waives all rights to initiate arbitration for mechanical, structural, cosmetic, or electronic defects, except for odometer discrepancies and title brand issues as protected under federal law.
The following table summarizes the deadlines by buyer location and dealer type:
| Buyer/Dealer Type | Transportation Responsibility | Pickup Deadline | Arbitration Reporting Deadline | Maximum Delivery & Disclosure |
|---|---|---|---|---|
| In-State Buyers | Buyer's purchasing dealer location | Within 5 days of purchase date | 3 business days after delivery | 8 business days |
| Out-of-State Buyers | Out-of-state buyers | Within 7 business days of purchase date | 3 business days after delivery | 10 days |
| Independent (Non-Franchise) Dealers | N/A | N/A | 72 hours from the time of delivery | N/A |
For Cash on Delivery (C.O.D.) transactions, the buyer and seller will have 5 days added to the arbitration time deadlines. The buyer must have payment to the seller within this 5-business-day period. Sellers are required to hold the vehicle during this 5-business-day period to allow time for the check to be issued and received.
In general, sellers are responsible for holding sold vehicles within the allowed time frames. If a vehicle is paid for in advance, the selling dealer must hold the vehicle indefinitely.
If BidACar is not notified within the specified arbitration time-period, it will be assumed that the vehicle has been accepted, and payment must be made to the selling dealer.
Dealers are strongly encouraged to inspect vehicles thoroughly before they leave the dealership. Send safeties and any information on possible arbitration issues that may arise to avoid arbitration.
On accepted vehicles, the seller will send a clear title and smog certificate (if applicable), and the buyer will send payment to the selling dealer. Selling dealers may impose, at their discretion, the means of payment policies they require, such as a cashier's check or a check for title.
Effective immediately, BidACar's National Frontline Standard Guarantee does not apply to any vehicle with 90,000 miles or more on the odometer at the time of listing. BidACar will not cover, back, or imply any frontline guarantee — express or implied — on these vehicles under any circumstances. No representation made by BidACar, its platform, or its listings shall be construed as a frontline quality guarantee for any high-mileage vehicle.
All vehicles with 90,000 miles or more are transacted strictly on an "As-Is" basis. Sellers may not list or represent such vehicles as meeting BidACar's National Frontline criteria, and Buyers may not submit arbitration claims based on retail-ready frontline expectations for these vehicles.
It is the Buyer's sole responsibility to perform adequate due diligence on any vehicle with 90,000 miles or more prior to purchase. This includes, but is not limited to, arranging and funding an independent, certified third-party inspection before the transaction is finalized.
For all vehicles with 90,000 miles or more, the Buyer is responsible for all transportation costs associated with the transaction. This includes initial transport to the Buyer's location and any return transport costs that may arise from a dispute. BidACar will not intervene in or bear any portion of transportation expenses related to high-mileage vehicle transactions.
BidACar is not a party to any dispute arising from the sale of a vehicle with 90,000 miles or more. In the event that issues arise after the sale, the Buyer must work directly with the Seller to seek any compensation, adjustment, or resolution. BidACar will not mediate, arbitrate, or assume liability for any claims related to high-mileage vehicles. All recourse lies exclusively between the Buyer and the Seller.
If either the buyer or seller withdraws from, refuses, or otherwise fails to complete an accepted vehicle transaction, Bidacar may assess a $700.00 Unwind Fee against the defaulting party.
A seller must notify its Bidacar representative on the same day if a vehicle subject to an accepted transaction is sold through retail or otherwise becomes unavailable for completion. If the seller retails the vehicle after the same-day notification grace period and fails to promptly notify Bidacar or its representative, the seller will be subject to the $700.00 Unwind Fee.
The Unwind Fee is intended to cover costs and losses resulting from the failed or unwound transaction, including shipping coordination, administrative and title-processing work, transaction unwinding, and related operational expenses.
Effective Date: May 28, 2026
Reference Document: BidACar Master Arbitration Policy (Effective 2025-08-25)
This document serves as a binding addendum to the BidACar Master Arbitration Policy. It establishes specific, non-negotiable standards for transactions involving independent dealers and newly registered selling dealers. These protocols are enacted immediately to mitigate platform transaction risk, preserve vehicle quality, and minimize arbitration disputes within the BidACar dealer network.
To maintain the integrity of our digital marketplace, BidACar enforces strict system-level inventory controls based on dealer classification.
Independent dealers operating on the BidACar platform must adhere to the following strict financial and operational mandates:
Any vehicle listed by an independent dealer and purchased by another dealer must undergo a professional physical inspection. The selling independent dealer must be informed of this requirement during onboarding and at the time of listing.
Funds from a transaction where the seller is an independent dealer will be held in escrow by BidACar. Payment will only be disbursed to the selling independent dealer after the mandatory vehicle inspection has been fully completed, reviewed, and approved. No advance disbursements or exceptions are permitted.
Independent dealers are strictly prohibited from purchasing vehicles on credit or deferred terms. All vehicle purchases made by an independent dealer must be paid via Cash on Delivery (COD) at the time of transport or delivery.
To establish a baseline of reliability, every new selling dealer registered on the BidACar platform must have their first vehicle transaction physically inspected by a certified third-party inspector.
The refusal of a buyer to perform a required inspection on a vehicle sold by a new dealer or an independent dealer will trigger an automatic "AS IS" classification.
[Dealer Transaction Initiated]
|
Is Seller an Independent or New Dealer?
/ \
(Yes) (No)
/ \
[Require Vehicle Inspection] [Standard Policy Applies]
/ \
(Buyer Agrees) (Buyer Refuses)
/ \
[Inspection Conducted] [Vehicle Marked "AS IS"]
/ \
[Standard Escrow/ - No "National Frontline Ready" Label
Payment Released] - Purchase Order Updated with "AS IS"
- COMPLETE WAIVER OF ARBITRATION RIGHTS
Any vehicle transacted under "AS IS" terms is strictly ineligible for the "National Frontline Ready" designation. All platform promotional badges or retail-ready certifications will be stripped from the vehicle listing.
The BidACar technical team has implemented a dedicated, mandatory "AS IS" checkbox on the digital Purchase Order (PO). Checking this box legally binds both parties to "AS IS" terms and hardcodes the waiver into the transaction record.
By signing a Purchase Order marked "AS IS," the buyer acknowledges that they are purchasing the vehicle with all faults, visible or concealed. The buyer waives all rights to initiate arbitration under Section 6 of the Master Arbitration Policy for mechanical, structural, cosmetic, or electronic defects, except for odometer discrepancies and title brand issues as protected under federal law.
| Seller Status | Buyer Action | Vehicle Status | Arbitration Eligibility | Payment Terms |
|---|---|---|---|---|
| Independent / New | Agrees to Inspection | Standard | Eligible (Subject to Master Policy) | Held until inspection completes |
| Independent / New | Refuses Inspection | "AS IS" | Ineligible / Waived | N/A (Standard Buyer Terms) |
| Independent Buyer | N/A | N/A | N/A | COD Only (No Exceptions) |