Effective Date: 2025-08-25
BidACar is committed to providing a technology-driven inventory management platform that facilitates efficient dealer-to-dealer vehicle transactions. This Arbitration Policy outlines the guidelines and procedures for resolving disputes between dealers regarding vehicles transacted through our platform. By registering with BidACar and using our services, all dealers agree to abide by this Arbitration Policy.
BidACar is a technology platform that facilitates connections between automotive dealers. BidACar is not a party to any transaction between dealers and does not buy, sell, or take possession of any vehicles or titles. The Platform provides tools and services to facilitate dealer-to-dealer transactions, but all transactions occur directly between dealers.
2.1 Platform: BidACar and its technology infrastructure that facilitates connections between automotive dealers.
2.2 Seller: The dealer listing and selling a vehicle through the BidACar platform.
2.3 Buyer: The dealer purchasing a vehicle through the BidACar platform.
2.4 Transaction: The sale and purchase of a vehicle between a Seller and a Buyer.
2.5 Arbitration: The formal process for resolving disputes between Buyers and Sellers regarding vehicle condition, representations, or other transaction-related issues.
2.6 Frontline Vehicle: A vehicle that meets industry standards for retail-ready condition as defined by the Seller.
BidACar is a technology platform that facilitates connections between automotive dealers. BidACar is not a party to any transaction between dealers and does not buy, sell, or take possession of any vehicles or titles.
BidACar makes no representations or guarantees on any vehicle sold or offered for sale through the platform. All representations regarding vehicle condition, history, and quality are made solely by the Seller.
The sales contract is exclusively between the Buyer and Seller. BidACar is not a party to this contract.
BidACar provides technology services to process transactions between dealers, but this does not constitute involvement in the transaction itself.
Sellers are solely responsible for all representations made about vehicles listed on the platform, including but not limited to:
Sellers must disclose all known material facts about the vehicle, including:
Sellers are responsible for inspecting vehicles prior to listing and accurately representing their condition.
Sellers must maintain and provide upon request all documentation supporting their vehicle representations.
Sellers are responsible for delivering clear title to the Buyer within the timeframe specified in the transaction.
Buyers are responsible for conducting appropriate due diligence before purchasing a vehicle, including:
Buyers have the option to:
Buyers must notify Sellers of any potential arbitration claims within the timeframes specified in this policy.
Buyers must provide documentation supporting any arbitration claim, including inspection reports, photographs, and repair estimates.
The following issues may be subject to arbitration between Buyer and Seller:
The following issues are not eligible for arbitration:
To qualify for arbitration, the estimated repair cost for the undisclosed issue must exceed $700 for vehicles sold for more than $10,000, or $1,000 for vehicles sold for less than $10,000. Vehicles with over 100k miles must be inspected. If buyer refuses inspection only Frame and driveline will be garenteteed.
For vehicles inspected in person by the Buyer prior to purchase, arbitration claims must be submitted within 2 business days of the sale.
For vehicles purchased online without physical inspection by the Buyer, arbitration claims must be submitted within 7 calendar days of the Buyer receiving the vehicle.
Arbitration for title issues must be initiated within 30 calendar days of the sale.
For issues that could not reasonably be discovered within the standard timeframes (e.g., title brands, odometer discrepancies), arbitration claims must be submitted within 7 calendar days of discovery, but no later than 90 days from the date of sale.
The arbitration period begins when the Buyer receives the vehicle, not when the transaction is completed.
Buyers must first attempt to resolve the dispute directly with the Seller before initiating formal arbitration.
If direct resolution is unsuccessful, the Buyer may initiate arbitration by:
The Seller will be notified of the arbitration claim and must respond within 3 business days with:
All arbitration claims must be supported by:
If the Buyer and Seller cannot reach agreement, either party may request BidACar to provide optional mediation services.
If mediation is requested:
In cases where the facts are disputed, BidACar may suggest an independent inspection by a mutually agreed-upon third party. The cost of this inspection will initially be paid by the requesting party and ultimately assigned according to the outcome.
If the parties cannot reach agreement through mediation, they may:
Depending on the nature and severity of the issue, potential resolutions may include:
If a transaction is unwound due to a valid arbitration claim, the Seller is responsible for reasonable transportation costs incurred by the Buyer.
For valid arbitration claims resulting in repairs:
The following maximum adjustments apply to specific issues:
BidACar's role in arbitration is limited to:
BidACar is not responsible for:
BidACar may, at its sole discretion, offer optional mediation services to facilitate resolution between dealers. Any mediation provided by BidACar does not constitute acceptance of liability or responsibility for the dispute outcome.
BidACar reserves the right to:
BidACar maintains records of arbitration claims and outcomes to identify patterns.
Sellers' arbitration history may affect their platform rating and visibility.
Sellers with excessive valid arbitration claims may face:
Buyers who submit excessive frivolous arbitration claims may face:
BidACar reserves the right to modify this Arbitration Policy at any time.
Dealers will be notified of policy changes via email and platform announcements.
Policy changes will take effect 30 days after notification unless otherwise specified.
The Arbitration Policy in effect at the time of vehicle listing will govern any subsequent transaction of that vehicle.
By using the BidACar platform, all dealers acknowledge that they have read, understood, and agree to abide by this Arbitration Policy. Dealers recognize that BidACar is a technology platform facilitating dealer-to-dealer transactions and not a party to any vehicle sale or purchase.